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Authentic Patient Engagement: What It Is, and How to Achieve It – Pt.1
This is the first of a two-part series of articles seeking to define patient engagement in a more holistic and actionable way. Today, we’re taking a look at Patient Engagement from the patient’s...
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Authentic Patient Engagement, Pt. 2 - The New Provider/Patient Partnership
Last week, in Authentic Patient Engagement, Pt. 1 - What It Is and How to Achieve It, I began this 2-part series exploring the modern patient’s heightened expectations of healthcare providers, along...
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Private Equity Investments and the Drive for Innovation in Healthcare
Deep pockets, industry expertise, meticulous research and the quest for investment gains make Private Equity a powerful force for growth and innovation in healthcare. Healthcare providers can learn a...
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Why Financial Engagement Should Be On Every Provider's Priority List
The American healthcare industry is faced with thinning margins, skilled labor shortages, shifting consumer preferences, powerful new competitors and a host of other challenges both old and new....
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Strengthening Patient-Provider Relationships and Minimizing Physician Attrition
Today, the financial aspects of healthcare have a major impact on both patients’ experiences and physicians’ job satisfaction. When hospitals do not have sufficient technology and processes in place...
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Healthcare Cost Management - How to Achieve Your Goals and Remain Competitive
Health systems, Hospitals and other healthcare providers are being challenged to do more with less, even as patients are seeking more convenient and affordable alternatives. Some farsighted providers...
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Six Ways to Engage Patients for Better Consumer and Provider Outcomes
Online or in-person, shopping in America has been transformed by the popularity and growth of eCommerce. A similar transformation is underway in healthcare. Will you be ready?
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Tackling Rampant Waste in Healthcare - A Guide for Healthcare Providers in...
Just-published research finds that one out of every four dollars spent on healthcare in the U.S. is wasted. In a system fraught with inefficiencies, some healthcare providers are taking steps to...
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Addressing Patient Financial Toxicity for the Oncology Industry
The financial impact of cancer treatment can be so severe for patients and their families that it’s been described as “financial toxicity”. For oncologists, a thoughtful patient financial strategy is...
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Hospital Billing Practices are Under a Microscope and Providers Are...
Several prominent healthcare providers and investors have been featured in recent, damaging national news stories about patient billing and collection tactics. But some hospitals are learning that...
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How Ambulatory Surgical Centers are Leveraging Patient Engagement to Grow...
Fueled by America’s ageing population, growing occurrences of chronic disease and the high cost of healthcare, Ambulatory Surgical Centers (ASCs) are wielding their reputation for better patient...
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Hospital Patient Revenue Cycle: Providers Can Turn Pain into Gain
When Healthcare Revenue Cycle Executives were asked what their top five pain points were, their responses painted a picture of an industry struggling to adapt to today’s increasingly consumer-driven...
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Where’s My Pizza? A Winning New Vision for Transparency in Healthcare
The American healthcare industry is being called on to deliver more - more value, more satisfying patient experiences and ultimately, real patient transparency. By integrating clinical, financial and...
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Medicare’s Price Transparency Rules Alone Don’t Deliver What Patients Need -...
The Center for Medicare and Medicaid Services has proposed far-reaching new rules requiring hospitals and health plans across the U.S. to make prices for many of their more common procedures available...
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Hospital Budgets 2020: Resist the Cost-Cut Bias and Invest for Success
Most of us are familiar with the aphorism, “You have to spend money to make money”, but many health systems and hospitals have relied primarily on cost cutting to preserve deteriorating operating...
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Healthcare Price Transparency: Doctors Need It Too
Physicians and other clinicians represent an important and often overlooked constituency in the debate about healthcare price transparency. With rising out-of-pocket costs causing patients to avoid,...
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40 Percent of Hospital Revenue at Risk: Patient Loyalty is Imperative
With higher personal costs for healthcare care driving a dramatic shift in patient behavior, patient loyalty has never been more important - or more at risk. Hospitals and Health Systems are faced with...
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Patient Pre- and Point-of-Service Pay Begins with Financial Engagement
Making it easy for patients to pay in advance or at point of service leads to a number of well-documented advantages for both hospitals and patients. But most hospitals lack the ability to engage with...
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J.P. Morgan Healthcare Conference 2020 - Innovation, Efficiency & the Consumer
Several familiar themes emerged at the J.P. Morgan Annual Healthcare Conference in San Francisco last week, affirming the growing influence of patient consumerism and the importance of leveraging...
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Disruption and the “Retailization” of Healthcare
Healthcare in America is on the threshold of great change, driven by disruptive new technologies, regulatory pressure and increasingly assertive, value-sensitive consumers. Recently published analysis...
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